HELP HELP

Q.

What is VOSA?

A.

VOSA stands for the Vehicle and Operator Services Agency. It formed in 2003 following a merger of the Vehicle Inspectorate and the Traffic Area Network division of the Department for Transport. VOSA provides a range of licensing, testing and enforcement services with the aim of improving the roadworthiness standards of vehicles. VOSA make a high level safety recall database available here: http://www.dft.gov.uk/vosa/apps/recalls/default.asp?tx=VOSA

Q.

What is a V5?

A.

A V5 or V5C is also commonly known as the 'logbook', a certificate that is issued when a vehicle is registered with the Driver and Vehicle Licensing Agency (DVLA). The V5 is sent to the registered keeper who is the person responsible for registering and taxing the vehicle. This may not be the owner of the vehicle. The information it shows includes:


  • Vehicle registration number
  • Vehicle keeper’s name and address
  • Other important information about the vehicle (the make, vehicle identification number (VIN) and number of previous keepers)
Q.

What is a VIN?

A.

VIN stands for vehicle identification number. It's a 17 character long serial number used by motor manufacturers to identify individual motor vehicles. You can find your VIN in one of the following ways:


  • It will be shown on your V5 document.
  • It will also be displayed in one of several locations on your vehicle:
    • From the outside of the vehicle on the lower part of the windscreen;
    • From opening the passenger's side door and looking at the door post;
    • From opening the driver's side door and looking at the door post;
    • Your local Citroën dealer will also be able to help provide this information.
Q.

What is a Registration number?

A.

A Registration number is a mandatory identification for a motor vehicle, administered by the Driver and Vehicle Licensing Agency (DVLA). A number plate is displayed, by law, on the front and back of the motor vehicle and is up to 7 characters in length. Most vehicles display the original registration number from date of purchase. Some owners purchase personalised number plates (as known as cherised plates) which may not be known to us. If you are searching with a personalised plate then try searching by the VIN number instead.

Q.

What does the "Based on recall data dated..." message mean?

A.

This is the date that we last updated the website with recall information. It allows you to understand how current the data is.

Q.

What is the maximum number of vehicles that can be registered?

A.

For Standard subscriptions the limit is 5 vehicles.

Q.

Who are the DVLA?

A.

DVLA stands for Driver and Vehicle Licensing Agency. They are an Executive Agency of the Department for Transport (DfT) and are responsible for maintaining a database of drivers and vehicles in Great Britain. They issue driving licences, organise collection of vehicle excise duty (also known as road tax and road fund licence) and sell private number plates. The counterpart of the DVLA in Northern Ireland is the Driver & Vehicle Agency (DVA).