Privacy Policy

Copyright © 2012 Citroën UK Ltd – All Rights Reserved.

Citroën UK Ltd. is determined to ensure that all your personal data is treated in a transparent and responsible way.

This privacy policy covers the services offered by

Information you provide.

We ask you to provide personal details such as your name, address, email address, a secure yet memorable password, mobile phone number if applicable and other information such as your vehicle registration number or vehicle identity number, known as the VIN.

How we hold your information.

Any information you provide will be securely held by Citroën UK Ltd. in accordance with the Data Protection Act 1998. Any passwords are securely stored in a 256 bit ‘hash’ format so even we can’t read them. Accounts with forgotten passwords are reset with a temporary password ready for you to choose a secure yet memorable password for future occasions.

Passing on your information.

Your information may be passed to any Citroën UK Authorised Dealer, or Citroën UK, who may need to contact you regarding the services offered by this website.

We use third party data logging and statistical tracking tools such as ‘Google Analytics’ that show us how many people found this website, how they use it and how we might improve it for you. These tools also show technical information such as what type of web browsers are being used. Data collected by Google is anonymous. It focuses on how ‘people’ use the website, rather than you as an individual user.

How we communicate with you.

You can choose, as a user to either visit this website on a regular basis to check your vehicle(s) status by using the ‘One Off Search’ facility, or you can subscribe free of charge. Once your account is validated we will monitor any Citroën vehicle(s) that you’ve registered and alert by email if we need to inspect your vehicle in any way as part of a safety recall.


We use cookies to improve the quality of our service, including storing user preferences such as remembering your email address each time you log into the service. This is optional based upon your own personal preference.

System security.

Access to the system is restricted to authorised personal only. Third party companies may require access or exposure to the system from time to time. These include the hosting company providing the servers for the website and authorised staff that need to further develop the website in order to do things such as adding new features. The use of any such third party companies will always be appropriately authorised by Citroën UK.

Changes to this Privacy Policy.

This Privacy Policy may change from time to time.